The B.C. Wildlife Federation is committed to safeguarding the personal information entrusted to us by our members,donors, and volunteers. We manage your personal information in accordance with British Columbia’s PersonalInformation Protection Act and other applicable laws. This policy outlines the principles and practices we follow inprotecting your personal information.
This policy applies to the B.C. Wildlife Federation and to any person providing services on our behalf. A copy of thispolicy is provided to any member, donor, or volunteer on request.
What is personal information?
Personal information means information about an identifiable individual. This includes an individual’s name, homeaddress and phone number, age, gender, position name and title, financial information, etc.
What personal information do we collect?
We collect only the personal information that we need for the purposes of providing services to our members anddonors, including personal information needed to:
• enrol members into the B.C. Wildlife Federation
• provide insurance to all members
• issue charitable tax receipts for all eligible donations
• send out organizational updates to our members and supporters
We inform our members and donors, before or at the time of collecting personal information, of the purposes forwhich we are collecting the information. The only time we don’t provide this notification is when an individualvolunteers information for an obvious purpose (for example, producing a credit card to pay a membership fee whenthe information will be used only to process the payment).
If a supporter wishes to maintain anonymity when supporting the B.C. Wildlife Federation, such requests shall bemade in writing to the Privacy Officer to ensure full compliance.
We ask for consent to collect, use or disclose client personal information, except in specific circumstances wherecollection, use or disclosure without consent is authorized or required by law. We may assume your consent in caseswhere you volunteer information for an obvious purpose.
We assume your consent to continue to use and, where applicable, disclose personal information that we have already collected, for the purpose for which the information was collected.
We ask for your express consent for some purposes and may not be able to provide certain services if you areunwilling to provide consent to the collection, use or disclosure of certain personal information. Where expressconsent is needed, we will normally ask members and donors to provide their consent orally (in person, by telephone), or in writing (by signing a consent form).
A client may withdraw consent to the use and disclosure of personal information at any time, unless the personalinformation is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able toprovide you with certain products and services if we do not have the necessary personal information.
We may collect, use or disclose client personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is to determine suitability for an honour or award, or in an emergency that threatens life, health or safety.
How do we use and disclose personal information?
We use and disclose client personal information only for the purpose for which the information was collected, except as authorized by law. For example, we may use client contact information to deliver your membership benefits.
If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent. We may not seek consent if the law allows this (e.g. the law allows organizations to use personal information without consent for the purpose of collecting a debt).
What information do we provide for volunteer references?
In some cases, after your volunteer relationship with us ends, we will be contacted by other organizations and asked to provide a reference for you. It is our policy not to disclose personal information about our volunteers to other organizations who request references without consent. The personal information we normally provide in a reference includes:
• Confirmation that an individual was a volunteer, including the position, and date range of the volunteering
• General information about an individual’s job duties and information about the volunteer’s ability to perform job duties and success in the volunteer relationship
How do we safeguard personal information?
We make every reasonable effort to ensure that personal information is accurate and complete. We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask for a written request for correction.
We may contact individuals who have provided their information specifically in order to conduct surveys seeking feedback. These surveys are used to improve our level of service to our stakeholders and to understand how our stakeholders view and value our strategic mission. While aggregate information about survey results may be publicized, individual data from these surveys will not be shared with other organizations.
We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
We use appropriate security measures when destroying personal information, including shredding paper records and permanently deleting electronic records.
We retain personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.
Please be aware that B.C. Wildlife Federation is not responsible for the privacy practices of other websites that we link to. We encourage you to read the privacy statements of each and every website that requests personal information from you.
Access to records containing personal information
Individuals have a right to access their own personal information in a record that is in the custody or under the control of B.C. Wildlife Federation, subject to some exceptions. For example, organizations are required under the
Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual.
If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record.
You may make a request for access to your personal information by writing to Cheryl Johnson, the Director of Operations. You must provide sufficient information in your request to allow us to identify the information you are seeking.
You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization. In addition, you may request a correction of an error or omission in your personal information.
We will respond to your request within 30 calendar days, unless an extension is granted. We may charge a reasonable fee to provide information, but not to make a correction. We will advise you of any fees that may apply before beginning to process your request.
Questions and complaints
If you have a question or concern about any collection, use or disclosure of personal information by B.C. Wildlife Federation, or about a request for access to your own personal information, please contact:
Director of Operations and Privacy Officer
101 – 9706 188th Street
Surrey, BC V4N 3M2
(604) 882-9988 ext. 230
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of British Columbia:
Office of the Information and Privacy Commissioner for British Columbia
4th Floor, 947 Fort Street
Victoria, British Columbia V8V 3K3
Telephone (250) 387-5629
Callers outside Victoria can contact the office toll-free by calling Enquiry BC requesting a transfer to (250) 387-5629
Enquiry BC - Vancouver: (604) 660-2421 Elsewhere in BC: (800) 663-7867